At brainCHUG, we strive to provide high-quality eLearning and digital information products in the field of psychology. We want to ensure that our customers have a positive experience when engaging with our content. However, we understand that circumstances may arise where you need to cancel a purchase or request a refund. This cancellation and refund policy outlines the guidelines and procedures for such cases.
Cancellation Policy:
- Subscription Cancellations: a. Monthly Subscriptions: You can cancel your monthly subscription at any time. Your subscription will remain active until the end of the current billing cycle, and you will not be charged for the subsequent cycle. b. Annual Subscriptions: If you cancel your annual subscription, you will have access to the content until the end of the current billing cycle. However, no further charges will be made at the next renewal date.
- Product and Course Cancellations: a. Self-Paced Courses: Once you purchase a self-paced course from brainCHUG, you will have immediate access to the content. Due to the nature of digital products, we do not offer cancellations for self-paced courses. b. Live Webinars or Workshops: If you are unable to attend a live webinar or workshop, please contact us at least 24 hours before the scheduled start time. We will do our best to accommodate your request, but refunds may not be provided in all cases.
Refund Policy:
- Eligibility for Refunds: a. Unsatisfied Customers: If you are unsatisfied with the content or quality of our eLearning products, you may request a refund within 30 days of your purchase. To be eligible for a refund, you must provide a valid reason for your dissatisfaction. b. Technical Issues: In the event of technical difficulties preventing you from accessing the content, you may request a refund within 14 days of your purchase. We will work with you to resolve any technical issues before processing the refund.
- Non-Refundable Items: a. Self-Paced Courses: Due to the immediate access provided upon purchase, refunds are generally not available for self-paced courses. b. Completed Courses: Once you have completed a course, we do not offer refunds, regardless of the reason.
- Refund Process: a. To request a refund, please contact our support team at [email address] with your order details, including the date of purchase and the reason for your refund request. b. Refunds will be processed using the original payment method used for the purchase. c. Depending on your payment provider, it may take 5-10 business days for the refund to be reflected in your account.
Please note:
- We reserve the right to modify this cancellation and refund policy at any time. Any changes will be updated on our website and will be applicable to future purchases.
- If you have any questions or concerns regarding our cancellation and refund policy, please reach out to our support team at [email address] for assistance.
Last Updated: [01/06/2023]
By continuing with your purchase or accessing our content, you acknowledge that you have read, understood, and agree to the brainCHUG cancellation and refund policy.