Shipping & Delivery Policy

Thank you for choosing brainCHUG for your psychology eLearning and digital information product needs. This Shipping and Delivery Policy outlines important information regarding the shipping and delivery of our products. Please read this policy carefully before placing your order.

  1. Delivery Method:

All our products are delivered digitally, which means you will receive access to the purchased eLearning courses and digital information products through our online platform. No physical shipments or delivery of physical products will take place.

  1. Order Processing Time:

Once your payment is successfully processed, you will receive an email confirmation containing the details of your order. The email will also provide instructions on how to access and download your purchased products. Please allow up to 24 hours for order processing, although in most cases, access is granted instantly.

  1. Access and Download Instructions:

To access your purchased products, please follow the instructions provided in the email confirmation. Typically, you will be required to log in to our website using the account details you used during the purchase process. Once logged in, you will have access to your digital products and eLearning courses.

  1. Technical Requirements:

To ensure a smooth experience with our eLearning courses and digital products, please ensure that your device meets the minimum technical requirements. These requirements may include a stable internet connection, a compatible web browser, and software specifications as specified on our website. It is your responsibility to ensure that your device meets these requirements.

  1. Customer Support:

If you encounter any issues while accessing or downloading your purchased products, our customer support team is ready to assist you. Please contact us at or support ticket system on our website, and we will respond to your query as soon as possible.

  1. Refunds and Cancellations:

Given the nature of our digital products and eLearning courses, we generally do not offer refunds or cancellations once the purchase is complete. However, we understand that exceptional circumstances may arise, and we will review refund requests on a case-by-case basis. Please refer to our Refund Policy for more details on the refund process.

  1. Updates and Revisions:

We strive to provide you with high-quality and up-to-date content. However, we may occasionally update or revise our eLearning courses and digital information products to reflect new research, industry standards, or best practices. As a customer, you will receive access to these updates and revisions free of charge.

  1. Intellectual Property:

All eLearning courses and digital information products provided by brainCHUG are protected by copyright and intellectual property laws. By purchasing and accessing our products, you agree to use them strictly for personal, non-commercial purposes. Unauthorized distribution, replication, or sharing of our products is strictly prohibited and may result in legal action.

By placing an order and accessing our products, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping and Delivery Policy.

If you have any questions or concerns regarding our shipping and delivery process, please feel free to contact us at

Last updated: June 2023